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		<title>How COVID-19 has proved the value of a travel agent</title>
		<link>https://hopabroad.co.nz/how-covid-19-has-proved-the-value-of-a-travel-agent/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-covid-19-has-proved-the-value-of-a-travel-agent</link>
		
		<dc:creator><![CDATA[Charmaine Hawke]]></dc:creator>
		<pubDate>Tue, 12 May 2020 02:23:07 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<category><![CDATA[Travel Broker Value]]></category>
		<guid isPermaLink="false">https://hopabroad.co.nz/?p=1617</guid>

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				<div class="et_pb_text_inner"><p><span style="font-weight: 400;">If someone in January had asked me the value of a travel agent I would have explained how with our years of knowledge we could spot that “perfect” apartment you had seen in the middle of Milan was little bigger than a shoe box and up 7 flights of stairs and no elevator in sight. I could have told you why the airfare you had seen that at first glance was such a bargain was made up of 4 different airfares and that your transit through that airport was not taking into account the fact you needed to clear customs, check in again and that you needed a visa to do this but then COVID-19 hit and our real value was shown and it was none of the above.</span></p>
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				<div class="et_pb_text_inner"><p><span style="font-weight: 400;">My first inkling this was not like SARS, MERS, Ebola or any other of the myriad of viruses that have plagued us in my 18 years as a travel agent was when a client needed to get her son home from Grand Rapids and 10 pm the night before departure I am scouring airline schedules trying to work out which flights are not going to be cancelled on us, reissuing his ticket and getting up at 6 the next morning to find we had to do it again as 2 flights had been pulled. I can only imagine how someone with no understanding of airfare rules, or indeed access to a reservation system, would navigate this with airline call centres on overload and airport staff being too stressed to help out. </p>
<p>Long story short with 3 ticket reissues my clients son did make it back to New Zealand safe and sound and receiving the text to say the door had closed on his flight to Auckland meant I could start breathing again.</span></p>
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				<span class="et_pb_image_wrap "><img loading="lazy" src="https://hopabroad.co.nz/wp-content/uploads/Covid-19-travel.jpg" alt="" title="Covid 19 travel" height="auto" width="auto" srcset="https://hopabroad.co.nz/wp-content/uploads/Covid-19-travel.jpg 600w, https://hopabroad.co.nz/wp-content/uploads/Covid-19-travel-480x600.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" class="wp-image-1626" /></span>
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				<div class="et_pb_text_inner"><p><span style="font-weight: 400;"><span>Once my colleagues and I got all our clients overseas home our real work began. Planning a holiday of a lifetime is one thing but pulling it apart is another, something I have discovered takes 3 times as long to do. <strong>Where do you start?</strong></span></span></p>
<p><span style="font-weight: 400;">Airlines were caught short and having never faced anything like this all started firing our policies on ticket refunds, each new one superseding the last and in the case of some airlines 4 policies would arrive in a day. First you can hold your ticket in credit, next it can be refunded, lastly, we are back to airfare credit again. Then there are the terms of when you need to use your credit by, again this has changed multiple times and each time we have been there as an industry looking after our clients offering advice on what we think they should be doing.</span></p>
<p><span style="font-weight: 400;">Working out each additional component of your trip and who to contact to cancel, arrange refunds or credits and keeping track of everything along with all the ever changing policies is something we do well. <strong>We have systems and processes in place</strong> as well as the <strong>personal relationships</strong> with these suppliers in some cases going back a decade or more. This means we can act as an advocate for our clients and in many cases get outcomes they would not be able to get for themselves.</span></p>
<p><span style="font-weight: 400;">Travel brokers like myself are funded by commissions from airlines, cruise and tour companies and accommodation providers, however the care and support you get from us is invaluable and never more so than in unimaginable situations like the world just found itself in with Covid19.</span></p>
<p><span style="font-weight: 400;">My clients <a href="https://hopabroad.co.nz/about/">get me 24/7</a> when they travel, so if anything is not going according to plan I step in. This can be as simple as advising your apartment host your flight is 3 hours late or as complex as rearranging onward travel and last minute accommodation. </span></p>
<p><strong>No one knows what the future holds for travel but I know the value of the personal service, expertise and peace of mind we give to our clients, knowing we will be there with them every step of the way, is priceless. </strong></p></div>
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				<div class="et_pb_text_inner"><p>If you are thinking about traveling nationally or internationally, let&#8217;s have a chat. Completely obligation free, I love everything about travel and am happy to share my knowledge and exprience.</p>
<p><a href="mailto:charmaine@hopabroad.co.nz">charmaine@hopabroad.co.nz</a></p></div>
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			</div> <!-- .et_pb_section -->The post <a href="https://hopabroad.co.nz/how-covid-19-has-proved-the-value-of-a-travel-agent/">How COVID-19 has proved the value of a travel agent</a> first appeared on <a href="https://hopabroad.co.nz">Hop Abroad Travel</a>.]]></content:encoded>
					
		
		
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		<title>Broome Travel</title>
		<link>https://hopabroad.co.nz/1532-2/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=1532-2</link>
		
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		<pubDate>Thu, 30 Apr 2020 03:38:25 +0000</pubDate>
				<category><![CDATA[Australia Travel]]></category>
		<guid isPermaLink="false">https://hopabroad.co.nz/?p=1532</guid>

					<description><![CDATA[<p>Founded over 100 years ago Broome is a 2 ½ hour flight from Perth but don’t let this put you off visiting as this town is one of the jewels of Western Australia and the gateway to the awe inspiring Kimberley region. Broome was founded due to an abundance of the oyster variety Pinctada maxima [&#8230;]</p>
The post <a href="https://hopabroad.co.nz/1532-2/">Broome Travel</a> first appeared on <a href="https://hopabroad.co.nz">Hop Abroad Travel</a>.]]></description>
										<content:encoded><![CDATA[<p><span style="font-weight: 400;">Founded over 100 years ago Broome is a 2 ½ hour flight from Perth but don’t let this put you off visiting as this town is one of the jewels of Western Australia and the gateway to the awe inspiring Kimberley region.</span></p>
<p><span style="font-weight: 400;">Broome was founded due to an abundance of the oyster variety Pinctada maxima which can reach giant sizes and was used for mother of pearl which prior to the invention of plastic was the source of the worlds buttons. During its peak over 300 Pearl Luggers operated in Roebuck Bay and surrounding areas in what was, quite frankly, one of the most dangerous and potentially short lived careers you could enter. The Pearl Luggers museum offers a fascinating look into an industry that has a dark past and their guides do not shy away from this fact. The collection of items and knowledge of their guides makes this a must see activity in Broome.</span></p>
<p><span style="font-weight: 400;">The mother of pearl was discovered by early Aboriginal tribes who used the shell to tell their stories in a similar way to the rock art of other Aboriginal tribes. Early European explorers saw these shells and realised the resource available in the area.</span></p>
<p><span style="font-weight: 400;">Broome is also known for it’s camel trains and this is a fun way to experience the sunset on Cable Beach. The rolling motion of the camels becomes quite hypnotic after a while but do not be afraid, while curious they do not bite or spit.</span></p>
<p><span style="font-weight: 400;">There are 3 operators on Cable Beach but we went with Red Sun Camels who were a very slick operation and at $95 for the sunset ride were good value for money.</span></p>
<p><span style="font-weight: 400;">No Visit to Broome is complete without a visit to Matso’s brewery, the most remote brewery in Australia. Their offering changes seasonally but their Ginger Beer (definitely not for the kids) and Mango wheat Ale are available year round and what the brewery is best known for. I should add their seasonal Mango IPA is not a bad drop either.</span></p>
<p><span style="font-weight: 400;">If you notice a Mango theme with their beers this is not by accident, Mango trees line the streets of Broome and the seasonal harvest is, in the words of one local, something crazy to behold. I guess for the Broome locals Mango is their Feijoa, when in season it is a feast you have to make the most of.</span></p>
<p><span style="font-weight: 400;">While small this brewery produces some fantastic beer in small batches, most of which is consumed locally although the Ginger Beer is now brewed under contract in Perth such is its popularity.</span></p>
<p><span style="font-weight: 400;">An absolute must do is a cultural tour with Bart Pigram, well any tour he takes actually. Bart is a well known local character who fuses his heritage with a pragmatic view on how Broome needs to grow and attract tourists while keeping its unique culture and heritage intact. Like most local aboriginal people his ancestry is a mix of Aboriginal, Japanese, Philippine and Indonesian. The men who were attracted to Broome as pearl divers settled down with local women creating a unique mix their descendants are, rightly, proud of.</span></p>
<p><span style="font-weight: 400;">Bart’s tours as well as showing off the local culture, myths and legends also highlight Broome’s ancient history as what can only be described as a dinosaur highway. 100 million years ago the area that is now Broome was located, geographically, in the space now occupied by New Zealand and home to what is now thought to be over 20 species of dinosaur. Bart takes you on a walk of a local beach and effortlessly points out the tracks of at least 6 species while telling you the local legends associated with these creatures.</span></p>
<p><span style="font-weight: 400;">A Soropod track you would just walk past without realising the giants that have trod the earth before you.</span></p>
<p><span style="font-weight: 400;">Broome is the home to a local species, The Sub Fin Dolphin, these shy slow moving creatures make their home in Roebuck Bay and can be best viewed from onboard the catamaran operated by Broome Whale Watching Cameron’s passion for the local environment is evident as he pilots the catamaran into the bay as you seek out this shy creature plus its less shy bottle nosed cousins who also make their homes in this area. In season you can also take afternoon tours off Cable Beach to spot the humpbacks on their seasonal migration here for winter.</span></p>
<p><span style="font-weight: 400;">The highlight of our trip was Staircase to the Moon, a natural phenomenon which occurs when a full moon rises over the exposed tidal flats of Roebuck Bay. The Staircase to the Moon happens 2 &#8211; 3 days a month between March and October. A popular spot to view the event is The Mangrove Hotel Resort, with live entertainment every Staircase night. The view from the front lawn is spectacular as you watch the moon rise forming the optical illusion of a staircase leading to the moon, something that is best experienced and not photographed as no photo will do this justice.</span></p>
<p><span style="font-weight: 400;">For a town so remote Broome has much to offer and should be on your bucket list.</span></p>The post <a href="https://hopabroad.co.nz/1532-2/">Broome Travel</a> first appeared on <a href="https://hopabroad.co.nz">Hop Abroad Travel</a>.]]></content:encoded>
					
		
		
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		<title>Perth</title>
		<link>https://hopabroad.co.nz/perth/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=perth</link>
		
		<dc:creator><![CDATA[gmbtemplate_co1p08]]></dc:creator>
		<pubDate>Thu, 30 Apr 2020 00:03:54 +0000</pubDate>
				<category><![CDATA[Australia Travel]]></category>
		<guid isPermaLink="false">http://hopabroad.co.nz/?p=1526</guid>

					<description><![CDATA[<p>It has been over 30 years since I last visited Perth, far too long between drinks I now realise. Needless to say the skyline of the city has changed in that time quite considerably and the resources boom is quite evident with many of the mining companies having the tallest buildings in the city. That [&#8230;]</p>
The post <a href="https://hopabroad.co.nz/perth/">Perth</a> first appeared on <a href="https://hopabroad.co.nz">Hop Abroad Travel</a>.]]></description>
										<content:encoded><![CDATA[<p><span style="font-weight: 400;">It has been over 30 years since I last visited Perth, far too long between drinks I now realise. Needless to say the skyline of the city has changed in that time quite considerably and the resources boom is quite evident with many of the mining companies having the tallest buildings in the city. That said the skyline is not as dominated by tall buildings as many comparably sized cities worldwide.</span></p>
<p><span style="font-weight: 400;">The overall relaxed feel of the city has not changed in my time away and the best way to experience this is by a walking tour with 2 feet and a heartbeat. Our guide was knowledgeable and entertaining while showing us some of the quirkier side of the city and explaining the history and best places to eat. Speaking of which Market Grounds had a fabulous selection of food and drinks and every member of our 12 woman group managed to find a meal to die for. Pro Tip: opt for the prawns.</span></p>
<p><span style="font-weight: 400;">Perth book-ended our trip so on our last 2 days we had a chance to check out Optus Stadium on a behind the scenes tour. This state of the art stadium, currently the home of The West Coast Eagles and Freemantle Dockers, cost $1.5 billion to build and has the capacity for 30 000 people to live stream games simultaneously. One of our group decided to check the speeds and they were lightening fast. The tour is well worth the $25 cost as we have no idea how much behind the scenes work goes into the events we take for granted. The level of detail taken to make sure everything is perfect was impressive and something I have not seen to date in stadiums outside the USA.</span></p>
<p><span style="font-weight: 400;">The 1003 acre Kings Park is an asset to this city, it is a short walk from the CBD and provides spectacular views of the city over the Swan River. The native bush and wildlife make you quickly forget how close you are to a major metropolitan area. If you do not have a chance to make it down to Margaret River then Kings Park in wildflower season (September to November) is a riot of colour but be prepared to share this with the many visitors who arrive in Perth at this time of year.</span></p>
<p><span style="font-weight: 400;">With daily direct flights from Auckland and seasonal services direct from Christchurch provided by Air New Zealand Perth should be an addition to any Australian holiday and is my pick of the cities I will go back to. As the gateway to all Western Australia has to offer Perth should be on your must visit list.</span></p>The post <a href="https://hopabroad.co.nz/perth/">Perth</a> first appeared on <a href="https://hopabroad.co.nz">Hop Abroad Travel</a>.]]></content:encoded>
					
		
		
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